Usman Bappi

Tom Mulegi| Deepali Singh

Abstract

The adoption of Information and Communication Technology (ICT) has significantly transformed public service delivery by enhancing efficiency, transparency, speed, and accountability. At Gombe State University, efforts have been made to digitize core administrative functions such as student registration, hostel allocation, and result computation through the establishment of an ICT unit. This study assessed the effect of e-governance on service delivery in the university between 2018 and 2022, using the Rainbow Theory of E-Governance as its theoretical framework. The theory explains how institutions either replicate global ICT standards or adapt them to suit local realities. Despite ongoing digital initiatives, the university faces challenges including limited ICT infrastructure, poor internet connectivity, obsolete systems, low technical manpower, and system vulnerabilities. A survey research design was employed, targeting a population of 24,394 staff and students, with a sample size of 470 selected using the Taro Yamane formula. Primary data were collected using structured questionnaires and analyzed through descriptive and inferential statistics using SPSS Version 26. The findings revealed a statistically significant relationship between online student registration and improved service delivery (p = 0.045 < 0.05), indicating that e-governance enhances institutional performance when properly implemented. Based on the results, the study recommends improved investment in ICT infrastructure, full automation of administrative procedures, and regular ICT training workshops for both staff and students. These strategies would not only strengthen e-governance practices but also enhance the overall quality and responsiveness of services offered by the university.

   

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Published: 2025

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