Osasenaga Amadasun

Abstract

Digital land administration systems are central to e- government reforms in Edo State. They promise to reduce bureaucratic delays, improve transparency, and expand citizens’ access to land services. This paper evaluates the impact of these systems on administrative efficiency and citizen access in Edo State through a comprehensive review of published literature, government policy documents, and agency reports. The research examines how platforms such as the Edo State Geographic Information Service (EDOGIS) and related policies have influenced the processing of land matters, certificate of occupancy issuance, citizen awareness, and fairness. It finds that digitalisation has led to measurable improvements in time‐taken for processing, reduced manual bottlenecks, and greater predictability for applicants. However, significant barriers remain, including limited awareness, costs of service, connectivity challenges, and persistent informal practices. The study employs the Technology Acceptance Model (TAM) and New Public Management theory. TAM was used to interpret how perceived usefulness and ease of use affect adoption by both administrators and citizens, while NPM was used to explain the institutional reform. The conclusions suggest that while e-government land administration has strengthened administrative efficiency, its capacity to enhance equitable citizen access is still evolving. Recommendations are made for policy refinement, public sensitisation, and infrastructural investment to ensure more inclusive land service delivery in Edo State.

   

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Published: 2026

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